CRM Technology

David Deal shares insights and observations from the recent Dreamforce gathering and employee discontent with Salesforce.org's new emphasis on hard sell tactics, including pressuring nonprofits [...]

Microsoft is starting to make strides with nonprofit CRM strategy, and it’s getting much more interesting for a wide range of nonprofit needs. Salesforce still holds an edge in many respects, but [...]

As the story develops here are some of our initial thoughts on Salesforce.org and Salesforce for nonprofits. Build will be monitoring the effects this deal has on our clients, our nonprofit [...]

Both the Raiser's Edge and Omatic Software are changing. What does that mean for the future of products you've grown to rely on, such as ImportOmatic?

We often recommend that nonprofits with the Raiser’s Edge consider how Omatic Software products can improve their data management.

Build's candid interview with Blackbaud CEO Mike Gianoni on the company's changing culture and product development after Blackbaud changed course

Mike is pivoting how the company approaches integrating and building products via the Blackbaud SKY platform. In the process, Mike is also trying to chart and lead the future of technology for [...]

If you haven't experienced the challenge of understanding Blackbaud's software portfolio things can get very complex, very quickly.

Blackbaud went on a spending spree to acquire new companies, but did not pay sufficient attention to integrating and rationalizing their products.

Blackbaud announced a framework for user experience, SKY UX. They want other developers to build their software to look and feel like Blackbaud’s products.