Build Consulting Privacy Policy

Effective

Who we are and what this covers

This policy explains what information Build Consulting (“Build,” “we,” “us”) collects through buildconsulting.com, how we use it, and the choices you have. We are a nonprofit technology consulting firm based in the United States. For any question or request about your information, email info@buildconsulting.com.

What we collect

We collect information in three ways.

Information you give us.

  • Contact form: first and last name, organization, email address and your message. You may also add a position or title and attach a file, such as a request for proposal (RFP).
  • Newsletter signup: name, company and email address.
  • Resource downloads: name and email address, and usually company and position.
  • Careers forms: the information you submit, which may include a resume.

Information collected automatically.

  • Our forms store the IP address of the device you used with each entry.
  • Our analytics tools record pages viewed, the page you came from, device and browser type, and approximate location.
  • Our web host keeps standard server logs.

Email activity. When we send you email, our email service records whether you open it and which links you click.

Business contacts. If we work together or you contact us another way, we keep your business contact details in our customer relationship management (CRM) system, and we may add them to our email list.

How we use information

We use the information we collect to:

  • respond to your inquiries and review RFPs you send us
  • send the resources you ask for
  • send our newsletter and updates about our work
  • follow up on business inquiries
  • study the questions and requests we receive, in combination, to understand what nonprofits need and to publish what we learn, without identifying any person or organization
  • understand how people use our site and improve it
  • consider applicants for work with us
  • keep records and protect our site and systems

Who we share it with

We do not sell or rent your personal information, and we do not share it with other companies for their own marketing. Build is independent: we accept no referral fees, sponsorships or other compensation from vendors.

We use these service providers to run our site and our work, and they handle information on our behalf:

  • an email service provider, for email and our email lists
  • an automation service, to move information between our tools
  • a customer relationship management (CRM) system
  • Google Analytics, for site analytics
  • our web hosting and website delivery providers

Build staff who need your information to respond to you can see it. We may share anonymous, aggregate information, such as site use or the share of organizations asking about a topic, for research or business purposes. We may also disclose information when the law requires it or to protect the rights and safety of Build or others.

Cookies, analytics and advertising

Cookies and analytics. Our site uses cookies and similar technology to work properly and to measure how it is used. We use Google Analytics, and it keeps detailed event data for 14 months. You can block or delete cookies in your browser settings, though parts of the site may not work as expected. Google also offers a browser add-on to opt out of Google Analytics.

Advertising. We may use advertising cookies and tracking pixels on this site, including for retargeting, which shows our ads to people who visited our site. You can opt out of advertising cookies in your browser settings or through the choices in our cookie notice, and we honor Global Privacy Control signals from your browser. Some state laws treat sharing information for targeted advertising separately from a sale. We do not sell personal information.

Email

When you subscribe to our newsletter, download a resource, or send us an inquiry through our forms, we may add you to our email list. We send our newsletter about 10 to 12 times a year, along with occasional updates about our work. We also use our email service’s tracking to see whether emails are opened and which links are clicked, so we can understand what is useful.

You can unsubscribe at any time using the link at the bottom of every email, or by emailing info@buildconsulting.com. After you unsubscribe we keep a minimal record so we do not email you again.

How long we keep information

We keep form entries, uploaded files, email list records and CRM records until you ask us to delete them. We do not set an automatic deletion date. Form entries include the IP address stored with them. Google Analytics keeps detailed event data for 14 months.

If you ask us to delete your information, we will remove it from our website, our email lists and our CRM within 45 days, except where we must keep something for legal or security reasons.

Your choices and requests

You can ask us to:

  • tell you what information we hold about you
  • correct information that is wrong
  • delete your information
  • stop sending you email

Email info@buildconsulting.com with your request. We may ask you to confirm your identity by replying from the email address we have on file, and we will respond within 45 days. Some state laws give residents extra rights over their information. We offer these choices to everyone, and we will not treat you differently for using them.

Visitors and contacts outside the US

Build is based in the United States, and we process and store information in the United States. If you use our site or contact us from another country, your information will be handled in the US. The requests described above are open to everyone, wherever you live.

Security and changes

Security. We limit who can see your information, and our website accounts require two-factor authentication. No method of sending information over the internet is completely secure, so we cannot guarantee absolute security.

Other sites. Our site links to other sites, such as LinkedIn and YouTube. We are not responsible for their privacy practices.

Changes. We may update this policy. The date at the top shows when it last changed, and we will note significant changes on our site.

Contact. Questions about this policy: info@buildconsulting.com.