Kyle is a co-founding partner at Build Consulting with over 25 years of experience as a nonprofit technology leader. His expertise lies in aligning technology to drive impact, foster strong relationships with constituents, and optimize organizational operations.
As an interim Chief Information Officer (CIO) for national organizations, Kyle has been instrumental in transforming their approaches to work, data utilization, and technology adoption to accelerate their missions.
Currently, he fulfills the role of CIO at the Lymphoma Research Foundation. His extensive background encompasses roles in nonprofit sectors, the development and expansion of the nonprofit technology consulting practice at Blackbaud, and independent consulting on nonprofit technology strategies.
Kyle is available for guest blogging, podcasting, webinars, and speaking engagements. To request Kyle, contact Build.
Prior to forming Build, Kyle Haines partnered with Peter Gross (Partner, Build Consulting) at Dot Org Consulting. Their emphasis was on nonprofit technology, with specialization in CRM and engagement systems. Their work together produced positive impacts for some of the world’s largest and most important nonprofit organizations.
In 1999 Kyle joined the nascent Professional Services division at Blackbaud. He there met Peter Gross, and they were part of the team that helped define the earliest implementation offerings, as Blackbaud recognized that their software required implementation assistance in addition to simple training.
He started his career at a statewide advocacy and direct service organization in Oregon, where he led the modernization of their Development operations and the implementation of Raiser’s Edge.
Kyle Haines’ entire career has been working with nonprofits, and through much of that time he has focused on the constituent experience of organizations. Working with so many nonprofits, with various missions, structures, operational maturity levels, and technology states, gives him a unique perspective on what it takes for an organization, at the deepest cultural levels, to have long and fruitful relationships with both donors and program beneficiaries. Kyle has enjoyed serving as CIO for several Build clients, as that gives him the opportunity to address deep-seated challenges and have a lasting impact on the ability of that nonprofit to accomplish their mission.
By starting with a specialization in CRM at Blackbaud, Kyle’s thinking has long been oriented to understanding and transforming constituent experiences. His instinct is always to try to understand, “What does the constituent want from us? What does the world look like from their standpoint?” This is a critical skill for any CIO to learn and nurture.
Areas of Technology Practice
- Blackbaud CRM
- Raiser’s Edge
- Luminate Online
- Microsoft Dynamics for Sales
- Adobe Creative Suite
- Teamwork Projects
What Clients Say
- “Kyle understands that technology extends an experience, but is not the entire experience”
- “He gets the unique culture of our organization”
- “A vital part of our organization”
- “A true thought partner on using technology to advance the goals of our organization”
- Fireside Chat interview series
- Panelist at 2021 Responsive Nonprofit Summit, “Tech Leaders: The Changing Role Technology Plays in Fundraising Growth”
- Development, Meet Accounting! JMT Consulting Webinar 2020
- “Hacking User Experience” at BBCON 2017
- Panelist at a 2016 BBCON session, along with representatives from Blackbaud and Microsoft, to discuss opportunities for technology innovation in the social good community.
- Video: Strategic Differentiators in Successful Enterprise-Wide Technology Projects
- Fireside Chat: Johan Hammerstrom on AI
- Fireside Chat: Katie McFadden and Ryan Ozimek on Dreamforce
- Fireside Chat: Miriam Dicks on Culture
- Video: Selecting Microsoft Dynamics or Salesforce
Kyle’s Blog posts:
- Nonprofit Artificial Intelligence: Unlock Its Power For Impact
- How to Choose: Microsoft Dynamics vs. Salesforce for Nonprofits
- The Art of Technology Selections
- Make Your Data Strategy Drive Your Organizational Strategy
- A 9-Step Strategy for Selecting a CRM Platform for your Nonprofit