Kyle co-founded Build Consulting in 2015, after working in and with nonprofit organizations to improve their Development operations and technology for over 20 years. Kyle’s consulting work at Build touches all nonprofit operational areas—but has a strong focus on using technology to enhance constituent experiences, which leads to improved fundraising and greater mission impact. Kyle has served as interim CIO for several organizations, where he enjoys tackling deep-seated challenges. Internally, Kyle leads our efforts to create and maintain a strong corporate culture in which staff can grow and flourish.
“My favorite part of working with clients is the moment that they realize that while Build is filled with technologists, we don’t see technology as the hammer for every nail. They develop trust that we won’t push technology change on them without understanding and planning for the impact on the organization.” — Kyle Haines
Kyle is available for guest blogging, podcasting, webinars, and speaking engagements. To request Kyle, contact Build.
Prior to forming Build, Kyle Haines partnered with Peter Gross (Partner, Build Consulting) at Dot Org Consulting. Their emphasis was on nonprofit technology, with specialization in CRM and engagement systems. Their work together produced positive impacts for some of the world’s largest and most important nonprofit organizations.
In 1999 Kyle joined the nascent Professional Services division at Blackbaud. He there met Peter Gross, and they were part of the team that helped define the earliest implementation offerings, as Blackbaud recognized that their software required implementation assistance in addition to simple training.
He started his career at a statewide advocacy and direct service organization in Oregon, where he led the modernization of their Development operations and the implementation of Raiser’s Edge.
Kyle Haines’ entire career has been working with nonprofits, and through much of that time he has focused on the constituent experience of organizations. Working with so many nonprofits, with various missions, structures, operational maturity levels, and technology states, gives him a unique perspective on what it takes for an organization, at the deepest cultural levels, to have long and fruitful relationships with both donors and program beneficiaries. Kyle has enjoyed serving as CIO for several Build clients, as that gives him the opportunity to address deep-seated challenges and have a lasting impact on the ability of that nonprofit to accomplish their mission.
By starting with a specialization in CRM at Blackbaud, Kyle’s thinking has long been oriented to understanding and transforming constituent experiences. His instinct is always to try to understand, “What does the constituent want from us? What does the world look like from their standpoint?” This is a critical skill for any CIO to learn and nurture.
Areas of Technology Practice
- Blackbaud CRM
- Raiser’s Edge
- Luminate Online
- Microsoft Dynamics for Sales
- Adobe Creative Suite
- Teamwork Projects
What Clients Say
- “Kyle understands that technology extends an experience, but is not the entire experience”
- “He gets the unique culture of our organization”
- “A vital part of our organization”
- “A true thought partner on using technology to advance the goals of our organization”
- Fireside Chat interview series
- Panelist at 2021 Responsive Nonprofit Summit, “Tech Leaders: The Changing Role Technology Plays in Fundraising Growth“
- Development, Meet Accounting! JMT Consulting Webinar 2020
- “Hacking User Experience” at BBCON 2017
- Panelist at a 2016 BBCON session, along with representatives from Blackbaud and Microsoft, to discuss opportunities for technology innovation in the social good community.
- Video: Uniting Your Divided Data: How to Make CRM a Reality in Your Organization
- Fireside Chat: How Social Media Deepens Relationships With Your Constituents
- Presentation: The Changing Role Technology Plays in Fundraising Growth
- Fireside Chat: Creating a Platform for Innovation at the University of Pennsylvania
- Fireside Chat: How MENTOR Used a Technology Roadmap to Advance Organizational and Technology Strategy
Kyle’s Blog posts:
- Six Differentiators in Successful Enterprise-wide Technology Projects
- Creating a More Diverse, Equitable, and Inclusive Nonprofit Tech Sector
- Are You Ready to Build on the Digital Transformation a Pandemic Inspired?
- How to amplify under-represented voices in the Salesforce community
- Salesforce Acquires Salesforce.org: Thoughts on the Potential Impact to the Nonprofit Community