James has implemented technology solutions in organizations large and small, domestic and international, over the past 20 years. Each of these implementations began with a detailed assessment of what success looks like from all users, the successful deployment strategy, a broad communication plan and clear change management rigor. James’s approach of listening to staff needs, discussing solutions, and agreeing on implementation plans serves him well to this day. This collaborative approach yields an outcome of partnership and co-ownership in the resulting system—virtually eliminating the “us vs. them” battle so common in system replacements.
“Non-profit organizations have a passion for their mission. Yet, they often need help running and growing a successful business. That’s where I come in! Applying skill and experience, I help non-profits grow their business so they can focus on their mission. Build Consulting’s culture and methodology are a perfect complement to this passion. The Build team has a simple goal: help clients fulfill their mission through technology-supported organizational change… and help everyone enjoy the journey.” — James Szmak
Areas of Technology Practice
- Business Process Improvement
- Change Management